Via Michiel I ran into an interesting document from IDC (2001) about the costs that can be saved with information worker portals. I know, it's an old document, but interesting to read and maybe convince customers about the benefits of implementing portals in their organisation.
Two examples from this document:
- A 1000-employee organisation spends about $2.5 million a year searching on information they can't find.
- A 1000-employee organisation spends about $5 million each year on reproducing information that already exists.
IDC_The_High_Cost_of_Not_Finding_Information.pdf (372.64 KB)
Another interesting (and old) article from Gartner (2000) about Return on Investment (ROI) of document management systems:
- It costs about € 20,- to save a document;
- It costs about € 120,- to find a document that is saved on a wrong location;
- A document is copied (fysical or digital) about 9 to 11 times, on which each copy costs about € 17,50.
Gartner_Document_Management_Assessing_Costs_and_Benefits.pdf (39.91 KB)